Policies and Procedures
Ordering
Placing orders is easy! Once you have selected the products
you need for your event, follow the prompts as they will easily lead you
through the ordering process. Orders will be acknowledged upon receipt. If you
have any questions, do not find the product you require, or know a
manufacturer’s catalog or model number please contact us:
Manufacturing Lead-time & Proofs
Most items are maintained in our inventory or are readily
available from our key, highly reliable sources. Standard lead-time is 3 to 5
working days from receipt of order, text and acceptable art for logos or
graphics. Proofs, if requested, will be supplied for your approval via fax or
e-mail. Proofs should be signed off as directed and returned promptly to ensure
on-time completion of your order.
Delivery
Dependent upon logistics, you may pick up your order at our
facility or we can ship it to you at prevailing rates plus a nominal handling
charge.
Returns
Engraved products may not be returned.Any product having an engraving error that is
determined to be our responsibility will be corrected and/or replaced. Notify us as shown above to inform us of any problem. You will be
promptly contacted to expeditiously resolve the situation.
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