FAQ’s

/FAQ’s

Placing orders is easy! Once you have selected the products you need for your event, follow the prompts as they will easily lead you through the ordering process. If you have any questions, please contact us.

ORDERS AND PRODUCTION

What happens after I place my order?
Our account coordinators are monitoring email throughout the day. As soon as we receive your order – we will reply to acknowledge receipt of order and let you know if we have any questions. Once your order is processed, our graphic designer can email you a proof within 2 business days (if requested). Standard production is 5 business days from artwork approval. We will keep you informed as to your order status throughout the ordering process and will send you a tracking number(s) when your order has shipped.

What if I need something in a RUSH?
Please let us know when your event date is and we’ll let you know if we can accommodate your request. Anything less than 72 hours will incur a rush fee. Please speak with an account coordinator to determine what will work best for everyone.

Can I bring/send you my own item for you to decorate?
We have a large number of customers that supply their own items to be decorated. Before we can commit to your project, please contact us or stop in the shoppe so we can evaluate your piece.

What if my awards are engraved incorrectly?
Oh no! Every order is checked for accuracy against customer supplied text and signed proofs. If we cause an error, we will replace your item(s) as quickly as we can at our expense. Customer errors are replaced as quickly as possible and billed again with a courtesy discount. Customers are ultimately responsible for correct spelling of names and custom information on engraving proofs.

ARTWORK

What kind of artwork do you need?
Ideally, Adobe Illustrator files (vector art with paths) in an AI or EPS format with all fonts converted to outlines. We will accept vector PDFs also. Sometimes, Adobe Photoshop file in .EPS or .TIF format at 300dpi resolution and at actual print size or larger than final imprint will work.

JPEG / GIF / Bitmap images that you have gotten off of a website or someone else has given you in a low-resolution format will not work. We usually have to recreate these logos from scratch which may incur artwork charges.

Is there an extra charge for artwork?
We do not charge for typesetting, layout and design. If your artwork requires additional work to make it suitable for decorating, we will provide a quote prior to any design time being started. In general, we charge $50 per hour to recreate/clean up a logo/graphic.

Do I have font choices?
We have thousands of fonts on file. If you have a specific font you would like to use, let us know. If not, our graphic designer will review your piece and determine a font that is complimentary.

SHIPPING

FedEx is our preferred carrier for domestic and international shipping. All products are boxed individually and wrapped effectively for shipping safety. We can ship all goods to one location or drop ship as necessary. As a courtesy, we would be happy to use your FedEx account – just alert your account coordinator when placing the order. Truck – If your shipment is unusually large, we contract with reputable freight lines and can provide a quote, or we can work with you to coordinate between your preferred carrier and our shipping department.

IDEAS AND SUGGESTIONS FOR INSCRIPTIONS

Having a mental block or looking for creative inspiration? See the variety of life and career events below for ideas.

Exceptional Accomplishments
Your Ability to Help and Guide Your Fellow Workers
Your Superior Performance
Your Exemplary Leadership and Selfless Acts of Time and Dedication
Your Visionary Guidance and Undaunting Leadership
Positive Accomplishments and Attitude
Outstanding Dedication and Service Above and Beyond the Call of Duty

Dedicated Service and Efforts When They Counted Most
Outstanding Dedication and Service Above and Beyond the Call of Duty
Appreciation of __ Years of Untiring Service
Your Many Years of Dedication and Diligence

Appreciation of __ Years of Untiring Service. Your Loyalty and Friendship Will Long Be Remembered.
Enjoy Your Well-Deserved Retirement. You have earned it!
From The Smallest Project To The Largest Undertaking, You Were Always There To See It Through

Thank You for spending your free time with us, teaching, inspiring, encouraging and challenging us. This was a great season!
Thanks for your dedication and patience!
It’s easy to make a buck. It’s a lot tougher to make a difference. ~ Tom Brokaw
A hundred years from now, it will not matter the house you lived in, what kind of car your drove, or what was in your bank account. But the world is a better place because you were important in the life of a child. Thanks Coach!

So Proud!
I knew you could!
You did it!
A new chapter begins
Job well done

All I ever learned …
Thanks for taking my side
Best Mom Ever!
My Mother and Friend
Your lessons stuck. Thanks!

Thanks Dad
Daddy’s Little Girl
Dad’s Biggest Fan
You’re a hard act to follow
Hero without a cape

I love you every minute!
As time goes by
Love you til the end of time
Every second that goes by, I think of you

XOXO
I found love & love was you
The beginning of forever
Now that I have you …
A perfect fit
Worth the wait
Until my forever ends …
Nothing else matters
I want to grow old with you
You are SO mine
To the moon and back
You’re the answer to my prayers
I’ll always love you to forever
All my Love
All my love always and forever
United as One
Olive Juice
Give me a thousand kisses (hers) And then a thousand more (his)

From this moment on (add date)
You have my heart
You are my heart
My love, my life, my friend
My Soulmate
Someone to watch over me
Together as one Faith, Hope & Love
My one true love
Today, tomorrow, always
I love you, Baby…
Eternally yours
I will always love you
Forever, Amen
To love honor & cherish always
Forever together (or) Yours forever
You have my heart (Add Date)
You fill up my senses
My love, my life, my friend

This is my solemn vow
My one & only home run
I kissed you first!
Can I kiss you forever?
To my one & only
More than all of the stars
Till the wheels fall off
Adventures Lie Ahead
Love Endures All Things
Now and forever
Fun – Love – Laughter
Uncountable Blessings
I knew from the moment I met you…
Truly, Madly, Deeply
You are my home
Forever and a day
Always faithful
Love conquers all

The Finer Line Engraving Shoppe

Ph: 847-884-1611
Toll free: 1-800-908-1611
Fax: 847-884-1711

Email form

×